Bike build and pickup

How do I receive my bike?

We’ll help you arrange a convenient place to collect your bike once it’s built. Choose from our network of authorised Felt dealers, ask us to find a nearby bike builder using your shipping address, or nominate a store for us to contact. Once your pickup location is confirmed, we’ll ship your bike from our Victoria warehouse to that store and email you when it’s ready to collect.

Choose how to arrange bike build and pickup

Choose one of these options before adding your bike to cart:

  • Select a store: Enter your postcode to see nearby authorised Felt dealers, then choose the one that suits you. Your selected dealer will arrange the bike build and prepare it for collection. You can change your selection before completing checkout.
  • Find nearest for me: Choose this if you’d like Felt to find a nearby bike builder and arrange pickup for you. We’ll use your shipping address at checkout to identify a nearby option and coordinate the bike build and collection. You don’t need to choose a store yourself.
  • Nominate a store: After clicking "Select a store" this option will be displayed. If you have a preferred store that isn’t listed, enter its name, address, email, and phone number. We’ll contact the retailer to check whether they can arrange the bike build and pickup. Your nomination is a request, not a confirmed pickup. If the retailer is unavailable, we’ll contact you about a nearby alternative.

Once you’ve chosen an arrangement, add your bike to cart and continue to checkout.

At checkout: Whichever pickup option you choose, please enter your shipping address in the Delivery section. We need it to complete your order and, if you chose Find nearest for me, to help find a nearby bike builder. Your bike will be sent to your confirmed pickup store for collection, not to your home.

Order processing

Delivery times may vary depending on the distance from our Victoria warehouse and standard shipping times.

Pickup details

Who can collect
The original purchaser can collect the bike.

What to bring

  • Valid government-issued photo ID
  • Your order confirmation email

Before you visit
Store opening hours vary, so check your pickup store’s hours before heading in.

Questions?

We’re happy to help with your order. Email our customer support team at support@feltbikes.com.au